Customer Service

Derrick's Service department is dedicated to responding rapidly to customer parts orders and providing optimum service and support, as well. To ensure close attention to myriad customer needs, our professional staff includes parts specialists, technical service and support experts, and technical documentation professionals.

Documentation

Our technical documentation group prepares and maintains the large library of concise, detailed Maintenance and Operation Manuals, Service Bulletins, and Product Improvement and Retrofit Notices covering Derrick's array of wet and dry fine screening equipment. Customer feedback is encouraged to assist us in continually improving and enhancing our technical publications.

Spare Parts

Our large parts inventory ensures that the part you need is available when you need it. When an order is received, all ordering information is quickly confirmed, giving you the confidence that the right part will get to the right place as quickly as possible.

Vibrator Motors

Replacements & Spares
Motors are shipped within 14 days following receipt of an order. Due to the critical importance of the vibrator motor, however, Derrick recommends keeping at least one spare motor on hand. A spare of each type in use at the site will ensure minimal equipment downtime.

Repair or Refurbishing
Our parts department professionals coordinate all vibrator motor repair and refurbishing. Each motor is tracked from receipt to return shipment. Repair costs are usually provided to the customer immediately. If an evaluation is required, the parts department provides a cost estimate within hours after the initial call.

Technical Support (24/7)

For assistance with troubleshooting, installation, operation, and other technical questions, contact Derrick's technical support engineers. These professionals answer your questions and provide expert assistance over the telephone 24/7.

On-Site Service

Our technical service engineers respond to service calls anywhere in the world, bringing with them the parts, equipment, and most importantly the knowledge to correct the problem!